Terms of Service

Introduction

These Terms of Service set out the rules that apply to the provision and use of the travel eSIM service between TouriESIM and its customers. By purchasing a travel eSIM from TouriESIM, you confirm that these Terms form the entire binding agreement between you and TouriESIM (“we”, “us”).

PLEASE READ THE TERMS BELOW CAREFULLY BEFORE YOU CLICK THE “PAY” BUTTON.

1. Nature of the service

TouriESIM provides travel eSIM plans for use in Vietnam and many other countries (the “eSIM”), so you can stay connected to the internet wherever your journey takes you.

The eSIM is delivered to you as a QR code, not as a physical SIM card. It only works on phones that support eSIM and are carrier-unlocked.

You can check your phone against our list of eSIM-compatible devices.

2. eSIM pricing

eSIM prices vary depending on the country or region of use and the type of plan you choose.

The price of each plan is clearly published on the TouriESIM website, together with a detailed description of that eSIM plan.

3. Payment

If you disagree with any part of a charge, please notify TouriESIM in writing at least 7 days before that charge’s due date, clearly stating the disputed items and describing each of them in detail.

Any amount that is not disputed, or on which a court has issued a final ruling, must be accepted and paid to TouriESIM within 7 business days, even if other disputed items are still being reviewed. TouriESIM will make every effort to resolve all disputes promptly and in good faith.

4. Cancellations and refunds

If you need to cancel your order for any reason, you can do so free of charge before making payment or before the eSIM QR code is sent to your email.

For refund requests after payment, TouriESIM applies its Refund Policy as follows:

• 100% refund if the eSIM has not been installed and you submit your request within 30 days of purchase.
• 100% refund if the eSIM is faulty and does not work even though it was installed according to our instructions, as confirmed by our support team.
• Partial refund if the connection is unstable or interrupted while you are using it.

Detailed conditions and the steps to submit a request are set out in the Refund Policy.

Refunds are returned to the same payment method you used for your purchase.

Refund time: 3–5 business days, depending on the processing time of your bank or the payment gateway you used.

TouriESIM does not cover any bank or transaction fees (if any) incurred when issuing your refund.

5. Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TouriESIM and supersede all prior agreements or representations relating to the TouriESIM service. Failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or of the right to enforce it.

Any waiver, amendment or addition to this agreement is only valid if made in writing and signed by both parties. This agreement is governed by the laws of Vietnam.

6. Contact us

If you have any questions about these Terms of Service, please contact TouriESIM via:

• Email: hello@touriesim.vn
• Hotline: 0372140949
• WhatsApp: 0372140949
• Or send us a request through our contact page.