Privacy Policy

1. Scope

This Policy applies to personal data that TouriESIM (“we”, “us”) processes when you visit touriesim.vn, purchase an eSIM or contact us.

2. Data we collect

• When you buy an eSIM: the email address that receives the eSIM, the plan you selected (destination, number of days, data allowance, quantity), your order number, the amount paid and the payment status.
• When you pay: for bank transfer / VietQR, we receive transaction information from the bank (amount, transfer description, time). For PayPal, your card and account details are processed by PayPal; we do not receive or store your card number.
• When you submit the contact form: your name, email address, phone number (if provided), subject, order number (if provided) and message.
• When you browse the website: how you reached us (the site or app that referred you, such as Facebook, Instagram, TikTok or Google, and any campaign code), the pages you view, your searches, plan selection and checkout steps, plus the cookie identifiers of Google Analytics, Meta and TikTok.

The device compatibility checker runs entirely in your browser; we do not store the device model you select.

3. How we use your data

• To process orders, confirm payments and send the eSIM to your email.
• To help with installation, troubleshoot issues and process refunds on request.
• To answer questions you send through the contact form, email or hotline.
• To prevent fraud and keep our systems secure.
• To measure how the website and our ads perform: which channels visitors come from and where they drop off, so we can improve the site and optimise our ads.
• To send promotional information, only with your consent. You can unsubscribe at any time.

4. Data sharing

We do not sell your personal data. Data is shared only to the extent necessary with:

• Payment providers: banks, SePay (bank transfer reconciliation) and PayPal (USD payments);
• Partner carriers and eSIM providers, to issue and activate your eSIM;
• Infrastructure providers (hosting, email delivery, customer support tools), under equivalent confidentiality commitments.
• Analytics and advertising platforms: Google (Google Analytics), Meta (Facebook, Instagram) and TikTok, which receive browsing data through cookies. For paid orders we also send the order number, order value and your email / phone number one-way hashed (SHA-256) to match ad results; your email and phone number are never sent in readable form.

5. Retention and security

Order data is kept for as long as necessary to provide the Service. Contact messages are kept for up to 24 months after our last exchange.

We use encrypted connections (HTTPS) and role-based access controls, and payment gateway secret keys are stored on our servers only. In the event of a data breach, we will notify you.

6. Your rights

You have the right to:

• Know what data about you is being processed and why;
• Access, correct or request a copy of your data;
• Withdraw your consent, object to processing or request that processing be restricted;
• Request deletion of your data;
• File a complaint with us.

Send your request to hello@touriesim.vn or through our contact page. We respond within 72 business hours.

7. Cookies and browser storage

This website uses:

• Your browser’s session storage (sessionStorage) to keep details of the order you are paying for; it is deleted automatically when you close the tab.
• A traffic-source cookie (tsim_attr, kept for 90 days) to know which channel an order came from.
• Analytics and advertising cookies from Google Analytics (_ga), Meta Pixel (_fbp, _fbc) and TikTok Pixel (_ttp) to measure visits and ad performance.

You can delete or block cookies in your browser settings, use an ad blocker, or turn off personalised ads in your Google, Facebook and TikTok account settings. The website keeps working normally if you block these cookies.

8. Changes to this Policy

We may update this Policy. The date of the latest update is shown at the top of this page. For significant changes, we will notify you on our website or by email.

9. Contact

Email: hello@touriesim.vn · Hotline: 0372140949

Or send us a request through our contact page.