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Most searched questions

• What is an eSIM?

  An eSIM is a digital SIM built into your phone that lets you use a data plan without inserting a physical SIM card.

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• Should I install my eSIM before my trip?

  Yes. Install your eSIM at home while you have stable Wi-Fi. Your plan only starts counting days once the eSIM connects to a network at your destination.

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• How do I install an eSIM on my iPhone or iPad?

  Go to Settings → Cellular → Add eSIM, choose Use QR Code and scan the QR code in your order confirmation email.

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• How do I install an eSIM on a Samsung phone?

  Go to Settings → Connections → SIM manager → Add eSIM, then scan the QR code in your order confirmation email.

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• Do I need to create an account to buy an eSIM?

  No. Just enter your email at checkout and we'll send the eSIM installation QR code to that address.

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• What payment methods can I use?

  You can pay by bank transfer / VietQR scan with your banking app (VND), or with PayPal in USD.

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• I've turned on data but have no connection?

  Make sure the eSIM is turned on, selected for cellular data and has data roaming enabled, then toggle Airplane Mode on and off.

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• I can't install my eSIM

  Check your Wi-Fi connection, make sure your phone supports eSIM and isn't carrier-locked, and that the QR code hasn't already been installed.

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